Project Nanny Refund Policy

1. Although Project Nanny will strive to find a Babysitter on request, we cannot always guarantee this will be achievable.
1.2 In the unfortunate circumstances where a Babysitter cannot attend a job less than 48 hours before starting time, we will do our best to find a replacement sitter on availability.
1.3 The Nanny Placement fee is non refundable after 30 calendar days of start date. If the client is unsatisfied with their Nanny they can contact Project Nanny directly. A full refund will be given to a client that is unsatisfied with their Nanny less than 30 calendar days from start date.
1.4 This Guarantee does not apply if the Nanny has left the position due to unreasonable working conditions, change of location or change of job description. If Project Nanny believes the Nanny has been mistreated in anyway no refund will be given.
1.5 A Nanny placement is deemed successful after 30 calendar days from start date. After this time period no refund will be given.
1.6 No refund will be given if a temporary Nanny placement has been reduced after start date.

To Request a Refund Email; info@projectnanny.co.nz