FAQ


1What is Project Nanny?
Project Nanny is a Babysitting and Nanny Placement service that provides parents with exceptional childcare. We have an experienced team of sitters and nannies available to the Otago region. We have a straightforward, simple booking form on our website that allows parents to request either a Babysitter or Nanny Placement.
2What are our Fees?
Our Babysitting rates differ between areas in the Otago region between $17.75- $20.00 per hour plus a $10.00 booking fee. Our Nanny rates also differ between areas and start from $19.00- $22.00 with either a temporary placement fee of $100 or permanent placement fee of $300.
3Why are our Nannies and Babysitters so highly regarded?
To work in the Project Nanny team the Babysitters and Nannies have to be experienced in childcare and go through a rigorous screening process which includes police check, interview and reference check. Their main priority is to provide a safe and caring environment for children.
4What happens if my sitter cancels?
In the event that this happens we will try our best to find a replacement sitter. Our sitters have to give at least 48 hours notice if they are unable to make the job.
5How do I pay my Babysitter?
When a client sends through an enquiry for a Babysitter they will receive a credit card debit form to fill in and send back to Project Nanny. At the end of a job the Babysitter will record the amount of hours worked and sends them through to Project Nanny. An invoice will be sent to the clients email with a due date. On this due date the client’s credit card will be debited the amount owing.
6What if I need to change or cancel my booking?
If a client cancels 24 hours before the start time of the booking there will be no charge. If a client cancels less than 24 hours before the start time of the booking there is a fee of $30. This will be automatically debited from their credit card. Within 60 minutes of the booking start, you will not be able to make changes or cancel. If you need to cancel at this point, please inform your sitter not to come by phone call. You will be charged for the total hours booked. Changes to your booking will need to be accepted by the Babysitter. If you make a change and the Babysitter declines it, this will be treated as a cancellation and the cancellation policy will apply.
7I really liked my Babysitter can I request them again?
Yes, we will try our best to get the same sitter for you if they are available at the time of booking. It is important you go through Project Nanny to request the sitter again to abide by our terms and conditions.
8What if my Nanny placement isn’t working out?
If you are not satisfied with the Nanny within 30 calendar days of placement you will receive a full refund of the Nanny Placement fee. We will try our best to get a great match for your family, however if the Nanny has been working for more than 30 Calendar days and you are unsatisfied with their work there will be no refund given.